dc33 Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Overview

dc33 ("we", "us" or "platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("policy") applies to all individuals who use the dc33.cam website and related services.

The purpose of this policy is to clearly inform you how, why, and to what extent we collect your personal information, and how that information is processed, stored, and kept secure. By registering an account on the dc33 platform or using our services, you agree to the terms of this privacy policy.

We take your privacy seriously. Our SSL encryption technology, secure server infrastructure, and strict internal policies protect your personal and financial information from unauthorized access. Please read this policy carefully, and if you have any questions, contact our support team.

2 What Information We Collect

dc33 collects only the information that is necessary to provide services, verify identity, and ensure security. We collect information under the following categories:

2.1 Information You Provide Directly

Information you provide directly to us when registering an account or using our services:

• Full name and date of birth (for age verification)
• Email address and contact details
• Identity document information (national ID or passport — as part of the KYC process)
• Financial information (bKash, Nagad, Rocket, or Upay account numbers)
• Password (stored in encrypted form)

2.2 Automatically Collected Information

Information that is collected technically when you use our platform:

• IP address and device identifier information
• Browser type, operating system, and device language
• Session information, login times, and page visit history
• Gaming activity data — betting history, win and loss records
• Transaction history — deposit and withdrawal records

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may receive relevant information from trusted third-party organizations or payment processors. In such cases, we accept only the minimum necessary information.

3 How Your Information Is Used

dc33 uses your personal information only for legitimate and specific purposes. We never sell your information or share it with third parties in an unlawful manner. The main purposes for which information is used are described below:

• Account Management: Completing the registration process, verifying identity, and maintaining account security.
• Payment Processing: Securely completing deposit and withdrawal transactions via bKash, Nagad, Rocket, and Upay.
• Customer Support: Providing 24/7 live chat and email support to resolve your complaints, questions, or issues.
• Security and Fraud Prevention: Detecting and preventing unauthorized access, money laundering, and suspicious activity.
• Responsible Gaming: Identifying excessive gaming patterns and providing assistance to users.
• Legal Compliance: Ensuring compliance with applicable laws and regulations.
• Service Improvement: Analyzing user experience to improve platform functionality and quality.
• Promotional Communications: With your consent, informing you about bonus offers, promotions, or important updates.

We do not use your information beyond the purposes listed above. If we need to use your information for any new purpose, we will inform you in advance and obtain your consent where required.

4 Data Retention and Duration

dc33 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations.

4.1 General Retention Periods

• Active account data: For the duration the account is active, and for a further period after closure as required by applicable law.
• Transaction records: For a defined period as required by applicable financial regulatory rules.
• Customer support communications: For a reasonable period after the issue is resolved.
• Technical log files: Generally retained on a short-term basis.

4.2 Data Deletion Process

When the retention period expires or when you close your account, we securely delete your information or irreversibly anonymize it so that it can no longer be linked to you. However, we are required to retain certain information for a defined period due to legal obligations.

5 Sharing Information with Third Parties

dc33 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, we may share information in specific circumstances to provide our services:

5.1 Payment Processors

To complete your deposit and withdrawal transactions, we share the necessary information with payment service providers such as bKash, Nagad, Rocket, and Upay. These organizations have their own privacy policies and use the information solely for the purpose of processing transactions.

5.2 Technology and Service Partners

Game software providers, identity verification agencies, and technology service providers that deliver services on behalf of dc33 may receive necessary information. All such parties operate under dc33's guidance and are bound by data protection terms.

5.3 Legal Obligations

In response to a court order, regulatory requirement, or a lawful request from an investigating authority, we may disclose information in accordance with applicable law. In such cases, we provide only the specific information that has been requested.

5.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user data may be transferred. In such cases, the new controlling party will be required to maintain standards consistent with this privacy policy, and you will be informed in advance.

6 Cookies and Tracking Technologies

dc33 uses cookies and similar technologies to improve user experience, manage sessions, and ensure platform functionality.

6.1 Types of Cookies

• Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. Without them, the platform will not function properly.
• Functional Cookies: Used to remember your preferences, language selection, and personalized settings.
• Analytical Cookies: Used to analyze platform usage patterns and improve the quality of services.

6.2 Cookie Controls

You can reject or delete non-essential cookies by changing your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

7 Data Security Measures

dc33 applies industry-standard technical and organizational measures to protect your personal information. Our security framework includes:

• SSL Encryption: All data transmitted between you and our servers is encrypted via TLS/SSL protocol, making it unreadable to third parties.
• Password Hashing: Your password is never stored directly — it is kept only as a one-way encrypted hash.
• Access Controls: Only authorized and designated staff have access to the information they need.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Firewall and Intrusion Detection: Unauthorized access attempts are detected and blocked immediately.

However, no method of transmitting information over the internet is completely secure. We are committed to ensuring the highest level of protection, but an absolute guarantee of complete security is not possible. You are therefore advised to keep your account credentials confidential.

8 User Rights

You have the following rights regarding your personal information, and dc33 respects these rights:

• Right to Access: You have the right to know what information we have collected about you and how it is being used.
• Right to Rectification: You can request that any inaccuracies in your information be corrected.
• Right to Erasure: In certain circumstances, you can request that your information be deleted, though we may be required to retain some information due to legal obligations.
• Right to Restrict Processing: In certain cases, you can request that processing of your information be limited.
• Right to Data Portability: You can request to receive your information in a common format.
• Right to Withdraw Consent: If any processing is based on your consent, you may withdraw that consent at any time.
• Right to Opt Out of Promotional Communications: You can opt out at any time to stop receiving marketing or promotional emails.

To exercise any of these rights, please contact our support team. We will generally respond to your request within a reasonable time.

9 Protection of Minors

dc33's services are intended solely for adults aged 21 and over. We do not knowingly collect any personal information from minors (those under 21 years of age).

Age verification is a mandatory step in the registration process. If we become aware that a minor has created an account or that we have unknowingly collected their information, we will immediately close that account and securely delete the information collected.

If a parent or guardian believes that their child has created an account on our platform, please contact our support team immediately.

10 Privacy Policy Changes

dc33 may modify or update this privacy policy from time to time. The policy may be revised due to changes in services, changes in legal obligations, or changes in our operations.

For significant changes, we will notify you in the following ways:

• By displaying a notice on the website
• By contacting you directly at your registered email address
• By showing an alert message on the platform when you log in

If you continue to use the platform after any changes, it will be assumed that you have agreed to the updated privacy policy. The date of each update will be noted at the top of this page under the "Last Updated" section.

You are advised to review this privacy policy regularly, especially before using the service.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our dedicated support team is available 24 hours a day, 7 days a week to assist you in Bengali.

• Live Chat: Contact us directly via live chat on the dc33.cam website — you will get an instant response.
• Email: [email protected] — we will reply to your email as soon as possible.
• Support Hours: 24 hours, 7 days a week (Bangladesh Standard Time, BST UTC+6)

When making specific data protection requests (such as a request to delete or correct your information), please write from your registered email address and clearly state the matter. After verifying your identity, we will process your request as promptly as possible.